Frequently Asked Questions About Ebooks

I have collected answers to the most common questions related to
ordering, opening, reading and downloading Ebooks.

To find out more about your Windows PC, check out our Newbie tutorials,
Tips and tricks section.

If you should have any other questions please don't hesitate to contact me.

- What exactly is an Ebook?
- How do I download and read an Ebook?
- Why is an Ebook packed in a .ZIP file, and how do I open a .ZIP file?
- I downloaded an .exe Ebook but I get an error message when I open it.
- What kind of payment methods do you accept?
- What about your refund policy?
- How and when do I receive an Ebook that I ordered?

What exactly is an Ebook?

Ebooks are created with a special software program. They can be
read on a a PC or Macintosh and/or printed out on paper. This makes
Ebooks, reports, or any other information products interactive. Most
Ebooks contain links that can be clicked, and that lead to web sites
or downloadable files/programs/software.

Ebooks can be delivered instantly and at no cost via a direct download
or as an attachment to an email message.

There are a few different Ebook formats, but the most used are .PDF
files and .EXE files. .EXE files can not be read on a Mac, only on a
Windows based PC, with Internet Explorer installed.

How do I download and read an Ebook?

When you land on a thank-you or download page, you just click the
download link for the Ebook file. This will launch a 'Save as...' dialog
box in your web browser. You only need to select a folder (directory)
on your system to save the file in. Once the Ebook file is downloaded,
go to the folder where you saved the Ebook and double-click the
icon to start reading your book.

Why is an Ebook packed in a .ZIP file, and how do I open a
.ZIP file?

Ebooks can be resized (or compressed) with Winzip. This makes the
file smaller to download. If you download a .zip file, you'll need to
have a copy of WinZip to open the file. You can download a free
version of WinZip here.

Once you've downloaded the ZIP file, just double-click the icon to open
it. Select all the files in the WinZip window, click 'Extract', and select a
folder on your system to extract the file(s) to. Go to that folder and
double-click the icon to open the file(s).

I downloaded an .EXE Ebook but I get an error message when
I try to open it.

Note that .EXE formatted Ebooks are compatible with Windows 95, 98,
NT, ME, 2000 and XP -with Internet Explorer. If your PC doesn't have
Windows installed, then that's most likely the cause of the problem.

If you do have Windows installed, but the .EXE file still doesn't work, then
it may be because you have the Windows XP Service Pack 2 installed.

There's an easy way to solve this problem with the .EXE Ebook fix tool.
It's free for you to download from here:
http://www.ebooks-made-easy.com/ebookfix.htm

What kind of payment methods do you accept?

Secure online payments can be made with Paypal, or via Clickbank, with
the following credit-cards: Visa, MasterCard, American Express, Discover,
Eurocard, Visa-Debit, MasterCard-Debit, and Novus.

We can also accept Electronic Check payments from US customers. To
pay with an Electronic Check, simply click the order link on the Clickbank
sales page and then select the option 'No Credit Card? Click here to pay
by online check'.

ClickBank is a respected third-party billing processor that handles all
credit-card payments.

What about your refund policy?

It can happen that you aren't satisfied with your purchase. In this case,
you can get a full 100% refund. Simply contact me within the time-frame
of the guarantee, asking for the refund and including your name, email
address and order number.

How and when do I receive an Ebook that I ordered?

Once your payment has been made, you'll be re-directed to a private
web page where your Ebook(s) will be ready for immediate download.
You'll find complete instructions on the download page itself. In case
of any problems or difficulties, just contact me - I'll get back to you
within 24 hours.